Aeropact Shipping Policy

Last updated: 15 October 2026

Order processing

Orders are typically processed within 5-10 business days. Processing times may be longer during holidays, sales, or other high-volume periods. We’ll contact you if there is a significant delay or an issue with your order.

Shipping rates and delivery estimates

Available shipping methods, costs, and estimated delivery times are shown at checkout. Delivery estimates begin after an order has been processed and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, customs, or other circumstances outside our control.

Shipping destinations

We currently ship to South Africa .If your destination isn’t available at checkout, please contact us at [support email].

Tracking

When your order ships, we’ll send a confirmation email with tracking details if they are available. Tracking updates may take some time to appear.

Customs, duties, and taxes

For international orders, customs duties, import taxes, or other fees may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility and may be collected by the carrier or local authorities.

Address accuracy and delivery issues

Please check that your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at mufasafactory22@gmail.com. We can’t guarantee that an address can be changed once an order has been processed or shipped.

If a package is marked as delivered but you can’t find it, please check around your delivery location and contact the carrier. If you still need help, email us at mufasafactory22@gmail.com with your order number.

Lost, delayed, or damaged shipments

If your shipment appears lost, is significantly delayed, or arrives damaged, contact us at mufasafactory22@gmail.com and include your order number and any relevant photos. We’ll help investigate and work toward a resolution. Your rights under applicable law are not affected by this policy.

Contact

For shipping questions, contact Aeropact Customer Support at mufasafactory22@gmail.com